Terms of Service
Last updated: 28 July 2026
These Terms of Service apply to the Asterclass Academy website, services, courses, programmes, digital products and learning resources.
By using our website or purchasing or enrolling in an Asterclass Academy service, you agree to these Terms. Additional terms may apply to a particular course, programme or digital subscription.
1. About Asterclass Academy
Asterclass Academy Ltd provides educational courses, entrance-examination preparation, online learning resources, placement tests, digital subscriptions, UK study programmes and related academic support.
In these Terms, “Asterclass Academy”, “we”, “us” and “our” refer to Asterclass Academy Ltd.
Contact address:
2nd Floor, 82 Clerkenwell Road
London EC1M 5RF
Email: academy@asterclass.co.uk
Some services are delivered directly by Asterclass Academy. Others may involve tutors, partner schools, digital platforms or third-party learning providers.
2. Scope of These Terms
These Terms apply generally across our website and services.
A particular course, programme, booking or digital subscription may have separate terms containing additional information about its content, price, delivery, cancellation and refund arrangements.
Where product- or programme-specific terms apply, they form part of the agreement between you and Asterclass Academy. If there is an inconsistency, the specific terms will take priority for that product or programme.
Nothing in these Terms or any specific terms affects your statutory consumer rights.
3. Purchasers, Learners and Customer Accounts
A person making a purchase must be at least 18 years old and legally capable of entering into a contract.
Where a service is purchased for a child or another learner, the purchaser confirms that they are the learner’s parent, carer or otherwise authorised to make the purchase and provide the information reasonably required to deliver the service.
You must provide accurate and current information when purchasing, enrolling or creating an account.
You are responsible for:
keeping account and login details secure;
ensuring that access is used only by the intended customer or learner;
notifying us promptly about suspected unauthorised access; and
updating relevant contact or payment information when it changes.
4. Use of Our Website and Services
You may use our website, forms, placement tests, learning resources and services only for lawful and appropriate purposes.
You must not:
interfere with the operation or security of our website or systems;
attempt to gain unauthorised access to an account, platform or resource;
use another person’s account without permission;
submit false, harmful or unlawful information;
copy, distribute or commercially exploit our learning materials without permission; or
use our services in a way that infringes another person’s rights.
5. Placement Tests and Educational Guidance
Our placement tests, diagnostic tools, assessments and course recommendations provide estimated guidance only.
Results do not guarantee:
acceptance onto a course or programme;
examination success;
admission to a particular school or institution;
a particular language level or score; or
any specific academic outcome.
We may recommend a different level, pathway or course based on learner needs, assessment results, tutor feedback or programme suitability.
6. Course and Programme Enrolment
Course and programme availability, schedules, tutors, class sizes, locations, fees and delivery formats may vary.
The relevant details will be provided before enrolment where applicable. A place is not confirmed until the required payment, registration or booking process has been completed and we have confirmed the enrolment.
We may make reasonable changes to a course or programme where necessary, including changes to:
timetables;
tutors;
delivery formats;
learning resources;
venues; or
programme activities.
We will provide reasonable notice of material changes where practicable. If a material change substantially affects the service purchased, we will explain the available options and any applicable cancellation or refund rights.
7. Orders, Contracts and Payments
Prices and payment terms will be displayed on the relevant product or course page, at checkout, on a booking form or in an invoice.
Prices will be shown in pounds sterling unless stated otherwise. Any taxes or compulsory charges that we are required to include will be reflected in the price or explained before purchase.
A contract is formed when we confirm your order or enrolment by email, provide access to the purchased service or otherwise confirm that we have accepted your purchase.
Payments must normally be completed before course participation, programme enrolment or digital access begins, unless we agree otherwise in writing.
Payments are processed through the payment provider available through our website or identified at checkout. We do not normally receive or store full payment-card details.
Where recurring payments apply:
the billing amount and frequency will be shown before purchase;
the payment method provided will be charged on the applicable billing dates;
you must keep the payment method valid and current; and
additional product-specific subscription terms may apply.
If a payment fails, we or the payment provider may contact you and attempt the payment again. Access may be suspended or ended if the payment remains outstanding, subject to any applicable statutory or contractual rights.
8. Digital Products and Subscriptions
We may offer digital learning products and subscriptions, including:
practice papers and answer resources;
educational videos;
learner-portal access;
downloadable or online learning materials;
platform access; and
related digital learning support.
The relevant product page, checkout information and any Digital Subscription Terms will explain:
what is included;
when access or resources will be supplied;
the price and billing frequency;
whether the subscription renews automatically;
how to cancel;
when access ends; and
the applicable cancellation and refund arrangements.
Digital content will be supplied with reasonable care and skill, correspond with its description and be of satisfactory quality as required by law.
Where separate Digital Subscription Terms apply, you should read them before completing the purchase.
9. Cancellations and Refunds
Cancellation and refund arrangements may vary depending on the course, programme, service or digital product purchased.
The applicable arrangements will be stated on the relevant page, booking information or product-specific terms.
Nothing in these Terms excludes or restricts any cancellation, refund, repair, replacement, price-reduction or other remedy available under applicable consumer law.
To request help with a cancellation, refund or service issue, contact:
10. Summer and Residential Programmes
Summer, residential and school-based programmes may be subject to separate booking terms.
Where Asterclass Academy acts as an enrolment partner, liaison provider or coordinator for a partner school or host institution, the programme may also be subject to that organisation’s:
rules and policies;
safeguarding requirements;
accommodation arrangements;
cancellation conditions; and
refund terms.
The applicable arrangements will be identified before booking.
11. Educational Outcomes
Asterclass Academy provides structured learning support, preparation resources and educational guidance.
We do not guarantee:
examination results;
admission to a particular school;
university or course offers;
visa outcomes;
language-test scores; or
specific academic progress.
Learner progress depends on factors including individual ability, attendance, consistency, wider preparation, parental support and engagement with the learning resources.
12. Learner Conduct
Learners and customers are expected to behave respectfully towards staff, tutors, partner organisations and other learners.
We may suspend or end access where there is:
serious or repeated misconduct;
threatening, abusive or inappropriate behaviour;
deliberate misuse or unauthorised sharing of resources;
interference with a platform or another user’s access;
significant non-payment; or
another material breach of these Terms.
Where reasonably practicable, we will explain the issue and provide an opportunity to resolve it before suspending or terminating access. Immediate action may be taken where necessary to protect learners, staff, systems or third parties.
Any applicable statutory rights and product-specific cancellation or refund terms will continue to apply.
13. Third-Party Platforms and Providers
Some services may include access to third-party platforms, partner resources, video services or external learning systems.
Third-party access may involve:
separate account setup;
technical or compatibility requirements;
the provider’s own terms and privacy notice; and
reasonable changes or maintenance made by the provider.
Third-party platforms may occasionally experience outages, maintenance or changes outside our reasonable control.
Where this materially affects a purchased service, we will take reasonable steps to restore access, provide an appropriate alternative or otherwise resolve the issue. Nothing in this section affects your statutory rights or our responsibilities for the service we have agreed to provide.
14. Intellectual Property and Permitted Use
Website content, practice papers, videos, designs, text, branding, teaching resources and other materials provided by Asterclass Academy belong to Asterclass Academy or its licensors unless stated otherwise.
We grant the customer and intended learner a limited, personal, non-exclusive and non-transferable right to use purchased learning resources for their own educational purposes.
Unless we give written permission, you must not:
copy or reproduce the resources beyond reasonable personal use;
share account access or subscription materials with another household or learner;
upload materials to another website, platform or shared drive;
distribute, sell, license or commercially exploit the resources;
remove copyright or ownership notices; or
adapt the resources for publication or commercial use.
Ownership of the materials does not transfer to you when access or a copy is provided.
15. Data Protection and Privacy
We process personal information to operate our website, respond to enquiries, manage purchases and enrolments, deliver educational services, support learners and administer customer accounts.
Further information is available in our Privacy Notice and Cookie Policy.
Where a third-party platform is included in a service, relevant information may be shared with that provider where necessary to create access and deliver the purchased service.
16. Website and Service Availability
We aim to keep our website, learner portals and digital resources reasonably available.
Access may occasionally be affected by:
planned maintenance;
urgent security work;
internet or hosting failures;
third-party platform outages;
technical updates; or
events outside our reasonable control.
We will take reasonable steps to minimise disruption and restore access. Where a prolonged disruption materially affects a paid service, we will consider an appropriate extension, alternative or remedy in accordance with the applicable terms and consumer law.
17. Our Responsibility to You
We will provide our services with reasonable care and skill.
If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill.
Loss or damage is foreseeable if it was an obvious consequence or if both you and Asterclass Academy knew that it might occur when the contract was formed.
We are not responsible for:
losses that were not reasonably foreseeable;
losses caused by inaccurate information or instructions supplied by you;
losses caused by your failure to follow reasonable technical or account-security instructions; or
business or commercial losses where the service was purchased for personal educational use.
Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of statutory consumer rights; or
any matter for which liability cannot legally be excluded or limited.
18. Changes to These Terms
We may update these Terms to reflect changes in our services, technology, providers, business operations or legal obligations.
Updated Terms will apply to new purchases from the date they are published.
Where a material change affects an existing paid service or subscription, we will provide reasonable advance notice where required and will not remove statutory rights or contractual rights that have already arisen.
The latest version will be published on this page with its updated date.
19. Complaints
If you are dissatisfied with a service, please contact us so that we can investigate and seek to resolve the issue.
Email: academy@asterclass.co.uk
Please provide your name, relevant order or course information and a clear explanation of the issue.
We will aim to acknowledge the complaint and respond within a reasonable period, taking account of its nature and complexity.
20. Governing Law
These Terms and any contract between you and Asterclass Academy are governed by the laws of England and Wales.
The courts of England and Wales will generally have jurisdiction. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts.
Nothing in this section affects any mandatory consumer protections that apply where you live.
21. Contact
For questions about these Terms or an Asterclass Academy service, contact:
Asterclass Academy Ltd
2nd Floor, 82 Clerkenwell Road
London EC1M 5RF
Email: academy@asterclass.co.uk